mental health

When your mental wellbeing impacts on your life whilst at uea, this can be really hard. remember, you are not alone. At advice(su) we can help you speak to the university about the difficulties you are facing and help you manage the practicalities of engaging with your course.

If you feel you require support either from a medical professional or a mental health practitioner there are a number of support options available to you.

Crisis Support.


It may seem obvious, but if you are experiencing a mental health crisis you should contact 999.

Non-crisis Support.

Medical Centre

One of your first ports of calls should be the medical centre on campus (or your own GP if registered elsewhere) for non-crisis intervention. They will be able to help with referring you on to further support and with any medication you need. All of the doctors at the medical centre are used to dealing with students and they see lots of people with a variety of mental health conditions every day. If you are not registered at the medical centre and would like to be,  you can register online

Student Services - Wellbeing Team

UEA's Wellbeing Team offer support to students with diagnosed or emerging mental health conditions. The team provides an open door policy for current and intercalating students who require confidential support related to their wellbeing needs. 

STS Mental Health Advisors are all experienced mental health professionals who will provide advice, support and guidance regarding any concerns you may have about your wellbeing and, where appropriate, provide brief therapy for a range of issues including: anxiety, depression, identity, sexuality, relationships, grief and loss, transitions, homesickness, abuse, concerns around eating and body image and challenges arising from study.

Students are now able to refer themselves to the Wellbeing Team, either by visiting, telephoning (01603 592761) or by completing the self-referral form and emailing it to [email protected] or using the process on this page, where you send the details of your situation to the Wellbeing team.

You can also access support via wellbeing teams embedded in your faculty:

Faculty of Medicine and Health Sciences (FMH)

Health Sciences, Norwich Medical School.

Email: [email protected]


FMH drop-in schedule

Faculty of Arts and Humanities (HUM)

Art, Media and American Studies, History, Interdisciplinary Institute for the Humanities, Literature, Drama and Creative Writing, Politics, Philosophy and Language and Communication Studies.

Email: [email protected]


HUM drop-in schedule

Faculty of Science (SCI)

Actuarial Sciences, Biological Sciences, Chemistry, Computing Sciences, Engineering, Environmental Sciences, Mathematics, Natural Sciences, Pharmacy, Physics.

Email: [email protected]


SCI drop-in schedule

Faculty of Social Sciences (SSF)

Economics, Education and Lifelong Learning, International Development, Law, Norwich Business School, Psychology, Social Work

Email: [email protected]


SSF drop-in schedule

Off-Campus Support

Mancroft Advice Service (MAP) - (Norwich)

Based behind Wagamamas at the entrance to Chapelfield in Norwich, MAP provides counselling and mental health support for young people age 11-25 from drop-in centres in Norwich and Great Yarmouth and in schools and community bases around Norfolk.

This support is free – no need for GP referral.

Norfolk Wellbeing -

This is an NHS run service that provides a range of services from 1:1 counselling, group CBT, mindfulness sessions to online self-help tools.

This support is free – no need for GP referral.

mind – (national)

Mind provide a range of services from online support to 1:1 face to face cancelling.

Mind charge £10 for initial assessment sessions and £20 for counselling.

St Barnabas Counselling Centre – (Norwich)

1:1 or couples counselling services.

Daytime counselling (9:00-4:30) – minimum charge £18 (up to £40 depending on income)

Evenings (after 5:00) – minimum charge £25 (up to £45 depending on income) 01603 625222

Listening Services.

A listening service is what it says it is - it allows someone to simply talk to someone without fear of being judge. Some of the following services may or may not provide signposting.

Nightline –

Students only - 8pm-8am term time. Drop in on campus - check thier website for location. Phone 01630 597158, Skype norwichnightline, Text 07794 924366 email [email protected].


24 hours a day, 365 days a year.

  • phone 116 123 (free from any phone),
  • email [email protected]
  • visit in person-19 St. Stephen's Square Norwich NR1 3SS. (8am-9pm)
  • text 07725909090

SANEline -

0300 304 7000 (4.30pm–10.30pm every day).

The Mix -  

Under 25, 0808 808 4994 (Sunday-Friday 2pm–11pm), 85258 crisis text messenger service.


Under 35's and struggling with suicidal feelings, or concerned about a young person who might be struggling, 0800 068 4141 (weekdays 10am-10pm, weekends 2pm-10pm and bank holidays 2pm–10pm), email [email protected] or text 07786 209 697.

Campaign Against Living Miserably (CALM) -

For those who identify as male, 0800 58 58 58 (5pm–midnight every day) or use their webchat service


For those who identify as LGBT+. 0300 330 0630 (10am-10pm) (Phone operators all identify as LGBT+.) [email protected] or use their webchat service

If your mental wellbeing is having an impact on your studies we can support raising this with the University. For more info, see our dedicated extenuating circumstance page here.