Privacy Notice for the Public



Consumer Data Privacy Statement

Last Revised: 5th January 2018



uea(su) (“we”, “our” or “us”) promises to respect any personal data you share with us, or that we get from other organisations and keep it safe.  We aim to be clear when we collect your data and not do anything you wouldn’t reasonably expect.

Facilitating our legal requirements, organisation policy and services to our customers (consumers) through using your personal data allows us to make better decisions, communicate more efficiently and, ultimately, ensure you receive the services required.

We collect data from a variety of customer and businesses below we detail what data we have, why we keep it for how long and how you can opt out

Should we need to contact you for any reason regarding your order, we will use the email address registered to your account, or the telephone number where provided.

If you subscribe with our box office we will track the products you purchase, provide better customer service standards and develop the product range we offer you. We will contact you about op and coming events and opportunities.


how we keep your data safe, and who has access

We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff and contractors.
Some of our suppliers run their operations outside the European Economic Area (EEA).  Although they may not be subject to same data protection laws as companies based in the UK, we will take steps to make sure they provide an adequate level of protection in accordance with UK data protection law. By submitting your personal information to us you agree to this transfer, storing or processing at a location outside the EEA.
We may need to disclose your details if required to the police, regulatory bodies or legal advisors.
We will only ever share your data in other circumstances if we have your explicit and informed consent.


keeping your information up to date

We request that suppliers, contractors and clients make best attempts to ensure data held by the Students’ Union is up to date and accurate. In the event of any changes to data or the discovery of any inaccuracies please contact [email protected].


understanding the detail of our data security measures

When we process your data we will have already carefully assessed the lawful justification for doing so, the parameters in which the data is processed, the length of time the data is held for, the secure storage of your data and undertaken impact assessments to ensure your rights are delivered.
The Students’ Union operates a Data Protection and Information Security Policy which is supported by a practical handbook for our employees and volunteers. All employees and volunteers handling data are required to undertake general data protection training and third parties handling data are required to provide a contract which meets the requirements of the Information Commissioner's Office.


your right to know what data we hold about you, make changes, or ask us to stop using your data

You have a right to ask us to stop processing your personal data, and if it’s not necessary for the purpose you provided it to us for (e.g. union policy) we will do so. Contact us at [email protected]  if you have any concerns.

You have a right to ask for a copy of the information we hold about you.  If there are any discrepancies in the information we provide, please let us know and we will correct them.
If you want to access your information, you must complete the Subject Access Request Form with a description of the information you want to see and the required proof of your identity by post to uea (su), Union House, UEA, Norfolk NR4 7TJ. We do not accept these requests by email so we can ensure that we only provide personal data to the right person.


changes to this statement

We may change this Privacy Statement from time to time.  If we make any significant changes in the way we treat your personal information we will make this clear on our Website or by contacting you directly.


public data audit

We reviewed our processes to see where data comes in, what we use it for and how we handle it. This covers things like how we use landlord data or suppliers for our commercial teams. You can find out more about this by viewing the document below.

Click here to read our public data audit


If you have any questions, comments or suggestions, please let us know by contacting [email protected]